A cat has nine lives, but your software doesn’t. I imagine Jenny will say something like this. Jenny started her career working as a support engineer. As a support engineer, she learned that software is not simply something that does its job but it makes their life better. Her role that acts as the ‘translator’ between customer requests from support and the development team. Her love of support and solving problems let her find a sweet spot between empathy for the user and empathy for the dev team. This has served her well in her current role as a Software Test Engineer at WillowTreeApps.